Masoom Jain

How I got here

I grew up in Assam, where chai sets the rhythm of the day. 🍵

While studying engineering at Gauhati University, I spent five years tutoring. 📚 It taught me the rule I still work by: if someone doesn't get it, fix the explanation.

In 2017 I joined Abaqus Inc (allGeo) in customer success and stayed nine years, moving through product to Director of Product and People. Along the way I started Mahak Tea. In 2026 I was one of 52 founders picked for ISB's I-Venture Immersive programme, and then co-founded Zoronal. 🚀

Where I've worked 💼

  • Oct 2026 to nowZoronal

    Co-founder and COO, Zoronal

    Mumbai, hybrid

    AI evaluators, orchestrators and voice agents for insurance underwriting. zoronal.com

  • Feb 2026 to nowallGeo

    Consultant, Abaqus Inc (allGeo)

    Noida, remote

    Still helping the team I grew up with. allgeo.com

  • Apr 2021 to Jan 2026

    Director of Product and People, Abaqus Inc

    Remote, India

    • Freemium launch that lifted sign-ups 23% in three months
    • Product Value Tour that cut time-to-value from 10+ days to under 8 minutes
    • AI support agent and AI-search work for the .ai website
    • People Success for a remote team of 50+ across Asia
  • Feb 2019 to Mar 2021

    Product Manager, Abaqus Inc

    Bengaluru

    • Quick Onboarding Tool: +11% product-led adoption for SMBs
    • Mobile load time cut by almost 47% during a rebrand
    • New pricing and packaging: +22% SMB annual deals
  • Aug 2017 to Jan 2019

    Associate Product Manager, Abaqus Inc

    Bengaluru

    • QR Code Generator and a no-code form builder
    • Live Team Location, which won three clients in its first week
  • Feb 2017 to Jul 2017

    Customer Success Manager, Abaqus Inc

    Bengaluru

    26 accounts, 73% retention.

  • Oct 2014 to Mar 2016

    Faculty Member, Vidyarthi Classes

    Dispur, Assam

    Taught Computer Science, Physics, Maths and Chemistry. 📚

Learning

  • I-Venture Immersive (ivi), Cohort 4Indian School of Business, Apr to Sep 2026
  • Accelerated Management ProgramNUS Business School, Sep 2022 to Jun 2023
  • B.Tech, Computer Science and EngineeringGauhati University, 2016
  • AI Product Management SpecializationDuke University
  • Product Strategy, Data for PMs, Marketing StrategyReforge, 2021 to 2022
  • Foundations Leadership ProgramThe Praxeum, 2022
  • Fundamentals of Product ManagementStanford Continuing Studies, 2018
  • Tea Sommelier ProgramWeek-long certification

Giving back

  • Fellow, Aftercare, Make A DifferenceMentored eight teenagers through the pandemic, Jun to Nov 2020
  • Wingman, Aftercare, Make A DifferenceJun 2019 to May 2020
  • ConferencesSaaStr Singapore 2023, SaaStr London 2024, Web Summit Qatar 2024
  • LanguagesEnglish, Hindi and Assamese

Building something in SaaS, AI or insurance? Say hello 👋